FAQ
Frequently Asked Questions
Frequently Asked Questions
What shipments are covered by the OpenTrack platform?
OpenTrack currently covers all North American import containers and combines the best and most accurate data fields from the following sources to present the most accurate source of truth — all on one platform:
What information do I need to start tracking?
OpenTrack requires only the Master Bill of Lading, Container Number and Ocean Carrier SCAC to initiate tracking on any North American import container. There is never a need to receive or store any sensitive business information.
What data fields are reported by OpenTrack?
OpenTrack standardizes, enriches and reports the most accurate milestone events, tracking data, ocean carrier, terminal and rail carrier data on all North American import containers. Ask us for a free guide to see an overview of all of the data fields that we report.
How can I integrate the API into my TMS and software applications?
OpenTrack’s lightweight API requires only three data fields to initiate tracking and is easily mapped and integrated into most TMS platforms in just a few days. Using Cargowise? Ask us about our integration and receive a free guide to get up and running in 48 hours.
How frequently will I receive tracking updates?
OpenTrack delivers tracking updates multiple times per day using proprietary software that detects the best and most critical times to deliver new data.
How does your pricing work?
OpenTrack is priced on a per-container usage basis and scales up and down to suit your business needs and seasonality. Billing is available on monthly or annual terms with volume-based discounts for annual commitments. There are no additional fees for API usage, additional users or implementation support.
Which rail carriers does OpenTrack track for IPI shipments?
OpenTrack provides complete coverage across all North American rail carriers, including all Class 1 railroads (BNSF, Union Pacific, Canadian National, Canadian Pacific, CSX, Norfolk Southern, Kansas City Southern), plus Class 2 and 3 regional carriers. We track complex interchange routes where containers move between multiple carriers.
How accurate are OpenTrack's IPI rail ETAs?
OpenTrack delivers 80% more accurate ETAs compared to carrier-provided estimates by combining direct carrier data with proprietary predictive models. Our algorithms account for interchange delays, seasonal patterns, and historical performance to give you arrival predictions you can actually plan around.
What is Last Free Day (LFD) and why does it matter?
Last Free Day (LFD) is the final day you can pick up a container from the rail ramp before demurrage charges begin. OpenTrack proactively alerts you to LFD dates and changes, helping you avoid costly demurrage fees and optimize your drayage scheduling.
Can OpenTrack track IPI containers crossing the Canadian or Mexican border?
Yes. OpenTrack's granular rail sighting data automatically captures border crossing events with precise timestamps and locations. This is critical for customs compliance, duty calculations, and coordinating cross-border drayage for IPI shipments entering through Canada or Mexico.
What data does OpenTrack provide for IPI rail shipments?
OpenTrack delivers comprehensive IPI rail data including: real-time rail sightings with locations and timestamps, predictive ETAs, Last Free Day (LFD) alerts, availability notices, chassis assignments, ramp arrival/departure milestones, border crossing events, interchange updates, and exception alerts for delays or issues.
How does IPI Rail Visibility integrate with my TMS or ERP?
OpenTrack offers seamless integrations with major TMS platforms and provides a robust API for custom integrations. You can access IPI rail data directly in your existing systems without learning a new platform. We also offer automated reporting and email processing for teams without TMS integration.
How quickly does OpenTrack update IPI rail tracking information?
OpenTrack updates rail tracking data in real-time through direct integrations with rail carriers. You receive updates as soon as carriers report new milestones, sightings, or status changes—often before the carrier's own customer portals are updated.
What is domestic rail visibility?
Domestic rail visibility provides real-time tracking and status updates for equipment moving via rail within North America, separate from international intermodal (IPI) movements.
What information do I need to track domestic rail equipment?
You only need the equipment number. OpenTrack makes it simple—no booking numbers or complex reference codes required.
Can I track both laden and empty containers?
Yes. OpenTrack's Domestic Rail Visibility tracks both laden containers with freight and empty equipment being repositioned, giving you complete asset visibility.
Which rail carriers does OpenTrack cover for domestic movements?
OpenTrack covers all North American Class 1, 2, and 3 rail carriers for comprehensive domestic rail visibility.
How does domestic rail tracking integrate with my other OpenTrack solutions?
Domestic Rail Visibility seamlessly integrates with your existing OpenTrack platform, allowing you to track IPI, export, and domestic rail shipments all in one unified system.
How accurate are the ETAs for domestic rail shipments?
OpenTrack leverages direct carrier data and proprietary predictive models to deliver highly accurate ETAs, even for complex routes with multiple interchanges.
Let's schedule a demo today!
Want to see how OpenTrack empowers you to make informed decisions, save time and reduce costs? Set up a demo today!

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