OpenTrack CargoWise Integration: Bringing Battle-Tested Visibility Into CargoWise

Reliable Visibility Where You Work

Visibility data has long been a weak spot in CargoWise. That changes with the OpenTrack CargoWise integration. This standard, API-based connection brings OpenTrack’s battle-tested visibility directly into CargoWise, giving you the accurate data and proactive alerts trusted by the most respected names in freight.

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The Visibility Gap in CargoWise Container Automation

CargoWise’s built-in Container Automation module provides basic tracking milestones, but many users find its visibility data inconsistent. Data mismatches, missing milestones, and pure pass-through of ocean carrier data can make it hard for operations teams to trust what they see. This is understandable: When you’re focused on making a great TMS, it’s impossible to also focus on making the world’s best container visibility platform. That’s where OpenTrack comes in.

OpenTrack provides consistent updates across CargoWise Containers, Consolidations, Shipments, and Customs Declarations with a turnkey approach honed over years and millions of containers.

Rail data is a particular strength. With OpenTrack’s direct connections to all Class 1 railroads (and full coverage of Class 2 and 3), operators experience an immediate step-change improvement in rail visibility when using OpenTrack.

OpenTrack also shines in ETA reliability. Some carriers report ETA to vessel anchorage, others to berthing. When you’re not sure which you’re seeing, it can add hours or days of uncertainty in the planning process. OpenTrack drastically reduces these bad surprises by standardizing all ETAs on berthing only — so your team knows what to expect and can plan accordingly.

Then there’s inconsistent data in the Routing tab. It’s obvious when your visibility data isn’t cutting it when physically impossible movements are reported here. OpenTrack’s fine-grained transshipment and rail visibility ensures that your Routing tab always looks consistent and clean.

Reliable CTO Storage Dates have also been hard to come by. OpenTrack solves this by pulling LFD from the terminal, steamship line, and rail to help prevent any shipment from falling through the cracks.

For serious professionals, basic pass-through visibility is not good enough. Every missed update or inaccurate ETA can lead to missed exceptions, customer frustration, and rising costs from demurrage and per diem fees. These risks pile up and drag down margins.

That is why forwarders and brokers are turning to OpenTrack’s more reliable container tracking data. With a direct OpenTrack CargoWise two-way integration, it is simple to bring that accuracy into CargoWise.

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Stop Cost Leakages with OpenTrack’s More Reliable Visibility

When shipments stop falling through the cracks, you get to keep more of the money you work so hard to earn. That’s the power of truly reliable visibility data.

OpenTrack aggregates, cleans, and standardizes tracking data from a broad network of carriers, ports, terminals, and rail providers. It delivers the most complete, timely, and accurate container visibility data in the industry, all through one seamless TMS integration.

• End-to-end container visibility: Coverage across ocean, rail, and drayage.
• Predictive insights: Reliable ETAs powered by multiple source selection and cutting-edge AI.
• Exception monitoring: Configurable alerts before issues escalate.
• Automated CTO Storage Start: Finally get reliable storage start dates driven by OpenTrack’s industry-leading LFDs (plus one day). OpenTrack pulls LFD from the terminal, steamship line, and rail to help prevent any shipment from falling through the cracks.
• Full transshipment visibility in the Routing tab: OpenTrack automatically updates the Routing Tab with details of every transshipment leg.
• Custom Workflow template: All of OpenTrack’s granular milestones appear in a custom workflow template, which allows you to drive automations while preventing overwrite.
• Containers, Consolidations, Shipments, and Customs Declarations (B-jobs): Every CargoWise object your team uses to do work gets top-tier visibility data from OpenTrack.
• Automated Shipment Summary updates: OpenTrack can even update your Notes with real-time status summaries, so your customers and team see hard evidence that every shipment is under close surveillance.

When your CargoWise workflows are powered by OpenTrack data, you get the confidence of knowing your milestones and ETAs are current and correct. That reliability lets your team focus on solving problems and serving customers, not chasing data.

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How the OpenTrack CargoWise Integration Works

Setup can be completed in as little as 1 day using our standardized integration setup. The OpenTrack CargoWise integration is built on a standard, API-based connection, making setup simple and reliable.

To connect, only three pieces need to be in place:

1. Add the OpenTrack connector to your Outbound eAdaptor service, so CargoWise tells OpenTrack which shipments to track.
2. Add the OpenTrack custom workflow template on the Container
3. Give OpenTrack credentials to update CargoWise via inbound eAdaptor XML

And that’s it. After years of polishing and honing with feedback from some of the most respected names in freight, the OpenTrack CargoWise Integration enables quick setup to deliver powerful results.

Once connected:

• Milestones, ETAs, ETDs, and other events automatically update within CargoWise Shipments, Consolidations, Containers, and Customs Declarations.
• Your team no longer needs to manually re-enter or cross-check tracking data. Instead, they’re free to be more proactive.
• You get OpenTrack’s trusted visibility inside the same CargoWise screens and workflows you already use.

The result is a single source of truth for shipment visibility without changing your systems or retraining your teams.

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Real-World Benefits for CargoWise Users

Bringing OpenTrack’s visibility into CargoWise delivers immediate, measurable value:

• Become more proactive: Be the first to know about service disruptions or rolled cargo with early, reliable alerts.
• Reduce unforced errors: Identify and act on at-risk shipments before they cause financial losses.
• Drive reliable automation: Free your team from manual tracking tasks and empower them to focus on customers.
• Impress your clients: Offer polished, real-time updates that build trust and differentiate your service.

Forwarders using this integration report dramatic time savings, improved ETA accuracy, and fewer customer escalations, all from more dependable data.

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Trusted by Industry Leaders

OpenTrack’s data and alerts are already battle-tested across thousands of shipments every day by some of the world’s most trusted logistics operators: Mitsubishi, Star Asia, Edward Zarach, and many more.

These forwarders, NVOCCs, and brokers have used OpenTrack to:

• Reduce demurrage and per diem fees
• Improve on-time delivery performance
• Increase visibility and control across multimodal supply chains
• Provide a superior digital customer experience

With the OpenTrack CargoWise integration, all of those benefits are available natively inside CargoWise.

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Why the OpenTrack CargoWise Integration Matters

In modern supply chain operations, reliable visibility is a competitive advantage.

With OpenTrack powering CargoWise, you are combining the world’s most powerful TMS with the most accurate container tracking platform. Together, they deliver the data foundation you need for proactive operations, happier customers, and data-driven growth.

For forwarders, customs brokers, and freight brokers who want to differentiate on service and reliability, this integration is the next step forward.

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See the Integration in Action

Ready to see how OpenTrack’s reliable visibility can transform your CargoWise workflows?

Schedule a demo today and experience battle-tested visibility right where your team works.