Customs Visibility

Shipping containers on a moving train and OpenTrack UI graphics showing rail LFD alerts for the containers

Customs Visibility

Stay ahead of customs clearance with real-time CBP data

No more guessing about entry status. Get disposition codes, clearance updates, and filing visibility directly from US Customs and Border Protection.

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Case Studies

Real-time disposition codes and clearance status from CBP

Stop checking carrier portals and customs broker systems for entry status. OpenTrack integrates directly with CBP to deliver disposition codes and clearance milestones in real time—so you know exactly where your shipment stands in the customs process.

File ISF-5 and ISF-10 directly from OpenTrack

Submit Importer Security Filings without leaving your visibility workflow. OpenTrack supports both ISF-10 (standard import filings) and ISF-5 — streamlining compliance and reducing the risk of missed filing deadlines.

Automatic border crossing detection

For shipments entering via Canada or Mexico, OpenTrack automatically detects and timestamps border crossing events. Critical for duty calculations, customs compliance, and coordinating cross-border logistics.

ISF5 requirement detection (FROB and more)

Automatically identify shipments requiring ISF5 filings, including Foreign Remaining On Board (FROB) cargo. Avoid compliance gaps and penalties with proactive requirement detection built into your visibility workflow.

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Customs Visibility

What is customs visibility?

Customs visibility provides real-time tracking of customs clearance status, including CBP disposition codes, entry status, ISF filings, and border crossing events. OpenTrack integrates this data directly into your container visibility workflow so you can track customs alongside ocean, rail, and drayage milestones.

What are CBP disposition codes?

CBP disposition codes indicate the status of your entry with US Customs and Border Protection—whether it's been released, is under review, requires additional documentation, or has a hold. OpenTrack surfaces these codes in real time so you can take action immediately.

Can I file ISF directly through OpenTrack?

Yes. OpenTrack supports filing both ISF-10 (standard import filings) and ISF-5 (for FROB and other special cargo types) directly from your visibility workflow. No need to switch between systems—file and track in one place.

Does OpenTrack track border crossings for IPI shipments from Canada or Mexico?

Yes. OpenTrack's granular tracking automatically captures border crossing events with precise timestamps and locations—critical for customs compliance, duty calculations, and coordinating cross-border drayage.

How does customs visibility integrate with my existing OpenTrack tracking?

Customs milestones appear alongside your ocean, terminal, rail, and drayage visibility in the same container timeline. No separate system to check—everything in one place.

End-to-end container visibility

Visibility across ocean, terminal, rail and road

Ocean Visibility

Don’t let transshipments surprise you

Rail Visibility

Granular milestones, sightings, availability notices, LFDs and precision ETAs

Empty Return Visibility

Eliminate the manual chaos of managing empty returns

Drayage Visibility

Streamline your drayage operations

Predictive Visibility

AI powered ETA/ETD prediction for ocean and rail

Document Management

Streamline your document management & delight your customers

Customer Portal

Provide your customers with a white label solution

Performance Analytics

Make informed decisions with transit, dwell and anchorage time metrics

Automated Reporting

Automate reports to your customers & partners

Exception Monitoring

Configurable exception alerts in an intuitive dashboard

API

Easy-to-use container tracking API

Intelligence built into every layer of your visibility

Dashboard

Your shipments at your fingertips

TMS Integrations

Don’t learn a new system. We’ll deliver the data straight to yours.

Email Processing

Track your containers and upload documents just by forwarding an e-mail to OpenTrack

Now we have the proactive capability to get ahead of the curve on Last Free Day to know if demurrage will occur and what it will cost — and for empty containers returned, OpenTrack has also given us the ability to get those containers in before we hit LFD.

Steve Browne

Director of Operations

Our goal at port x is to provide a gold level of service in the domestic transportation industry, and one of the ways we do that is by using the best technology available. The OpenTrack platform makes the tracking process significantly more efficient for our operators that use to spend too much of their time checking different sources for the most up to date tracking information.

Tom Zeis

Director of Turvo and Continuous Improvement

Our partnership with OpenTrack combines Turvo’s collaborative TMS with OpenTrack’s ocean freight visibility to enable logistics service providers and shippers to reduce transportation costs including demurrage and per diem fees, improve on time deliveries & create efficiencies throughout the supply chain for a better overall, more connected customer experience.

Jeff Graan

Vice President of Solution Engineering

With carrier reliability at only 38%, we needed an ocean visibility tool that set us apart and gave our customers the information they needed to make critical decisions. OpenTrack fit that requirement perfectly!

Bonnie

Vice President of Business Development & Customer Care

OpenTrack has allowed total visibility into our international Logistics Supply Chain. The greatest benefit of utilizing the visibility tool is knowing exactly when containers are available in the USA ports/rails and the ability to track how many days a container has been out for delivery. OpenTrack has allowed us to dramatically drive down demurrage, detention and chassis expense.

Jack Conaghan

Director of Logistics

This has decreased my tracking time for import more than half! And its shareable with my clients….they love it too!

Kevin Brissette

Agency Owner | ICAT BO1 Station

OpenTrack providing us live, easy-to-view data on all our containers has transformed what used to be an arduous process into a breeze. The functionality has made a world of difference for both our internal operations and our customers.

Brian Denette

Supply Chain Coordinator

We’ve been very pleased with the data quality and visibility we receive from OpenTrack. Bringing everything into one tracking system has allowed us to be proactive and less reactive to inbound containers. We also API connected our business intelligence tool to OpenTrack which has significantly increased our capabilities.

Reed Rivers

Vice President Sales

We had shipments out of Norfolk a couple weeks back and it was great to see the port appointments. I was able to push our carrier to secure better appointments for our customer.

Jin Baisch

Manager | Multi-Modal

Stay ahead of customs clearance with real-time CBP data

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